Privacy Policy & Your Privacy Choices
Last Updated: June 2026
This Privacy Policy describes how Karma Hair Beauty (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from karmahairbeauty.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
This page also explains your privacy choices, including your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and how to opt out of the sale or sharing of your personal information.
Please read this page carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
* Contact details including your name, address, phone number, and email
* Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
* Account information including your username, password, security questions and other information used for account security purposes
* Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases
* Loyalty points/product reviews/referrals/gift cards saved
* Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection information, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
* Companies who support our Site and Services, such as Shopify
* Our payment processors, who collect payment information to process your payment and fulfill your orders
* Third parties we work with who may automatically collect information using pixels, web beacons, software developer kits, and cookies when you visit our Site or interact with our emails and advertisements
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account and purchases, manage your account, and facilitate shipping, returns and exchanges.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including to send marketing communications and show you advertisements. If you are an EEA resident, the legal basis for this processing is our legitimate interest according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services.
Cookies
We use Cookies on our Site to power and improve the Site, remember your preferences, and run analytics. For full details on the cookies we use and how to manage them, please see our Cookie Policy. Our website also recognizes the Global Privacy Control (GPC) signal as a valid opt-out request for sharing/targeted advertising.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment and other legitimate purposes, including:
* Vendors who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
* Business and marketing partners to provide services and advertise to you
* Third parties when you direct, request, or consent to such disclosure
* Our affiliates or corporate group
* Parties involved in a business transaction such as a merger, or as required to comply with legal obligations
In the past 12 months, we have disclosed identifiers, order and account information, commercial information, internet/network activity, and geolocation data to vendors, business and marketing partners, and affiliates, for the purposes described above.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Selling and Sharing of Personal Information
With your consent, we share personal information for advertising and marketing purposes. We have "sold" and "shared" (as defined under applicable law) identifiers, commercial information, and Usage Data with business and marketing partners over the preceding 12 months. Your choices regarding this sharing are explained below under "Do Not Sell or Share My Personal Information."
User Generated Content
The Services may enable you to post product reviews and other content. If you submit content to any public area of the Services, it will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.
Third Party Websites and Links
Our Site may link to websites operated by third parties. We are not responsible for the privacy or security practices of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your California Privacy Rights
As a California resident, you have the following rights:
* Right to Know / Access: Request disclosure of the personal information we have collected about you over the past 12 months, including categories, sources, purposes, and third parties it was shared with
* Right to Delete: Request that we delete personal information we have collected about you, subject to certain exceptions
* Right to Correct: Request that we correct inaccurate personal information we maintain about you
* Right to Opt Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for targeted advertising
* Right to Limit Use of Sensitive Personal Information: Request that we limit the use and disclosure of your sensitive personal information
* Right of Portability: Request a copy of the personal information we hold about you, and request that we transfer it to a third party, in certain circumstances
* Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of these rights
How to Submit a Request
To exercise your privacy rights, please submit your request using ONE of the following methods:
Online
Submit your request using the contact details below, including your full name, email address, mailing address, and the type of request you are making.
Email
cs@karmahairbeauty.com with the subject line: "California Privacy Rights Request"
Phone
1-888-316-0532 (Mon–Fri 9:00 AM–5:00 PM EST)
Required Information for Your Request
To process your request, we will need:
* Your full name
* Email address associated with your account (if applicable)
* Mailing address (for verification purposes)
* Type of request (Know/Access, Delete, Correct, Opt-Out, Limit Use)
* Specific details about your request
Verification Process
To protect your privacy and security, we must verify your identity before processing your request. We may ask you to:
* Confirm your email address by clicking a verification link
* Provide additional identifying information that we can match to our records
* For sensitive requests, provide a signed declaration under penalty of perjury
Response Timeframe
We will confirm receipt of your request within 10 business days. We will respond to your request within 45 calendar days. If we need additional time (up to an additional 45 days), we will notify you of the extension and the reason for the delay.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. To do so, the agent must provide written authorization signed by you, and we may require you to verify your identity directly with us.
Do Not Sell or Share My Personal Information
If you are a California resident, you have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CCPA/CPRA.
"Sale" means disclosing personal information to a third party for monetary or other valuable consideration. "Sharing" means disclosing personal information to a third party for cross-context behavioral advertising, whether or not money is exchanged.
What Personal Information We Sell or Share
We may share the following categories of personal information with advertising and marketing partners for targeted advertising purposes:
* Identifiers (name, email address, phone number)
* Commercial information (products purchased or browsed)
* Internet or other electronic network activity (browsing behavior, cookies, pixel data)
* Geolocation data (general location based on IP address)
How to Submit an Opt-Out Request
To opt out of the sale or sharing of your personal information, you may:
* Submit a request using the contact details above, selecting "Opt-Out" as your request type
* Email us at cs@karmahairbeauty.com with the subject line: "Do Not Sell or Share My Personal Information," including your full name and the email address associated with your account
* Enable the Global Privacy Control (GPC) signal in your browser. Our website automatically honors this signal as an opt-out request
Request Processing
We will process your opt-out request within 15 business days of receipt. Once processed, we will stop selling or sharing your personal information for targeted advertising purposes, except as permitted by law.
Non-Discrimination
We will not discriminate against you for exercising your opt-out rights. This means we will not:
* Deny you goods or services
* Charge you a different price
* Provide a lower quality of service
because you exercised your privacy rights.
Authorized Agents
You may designate an authorized agent to submit an opt-out request on your behalf. The agent must provide written proof of authorization, and we may verify your identity directly before processing the request.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this page, or if you would like to exercise any of the rights available to you, please call or email us at cs@karmahairbeauty.com or contact us at 3935 Pembroke Road, Hollywood, FL, 33021, US.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
