ORDERING

Yes. You can cancel or change your order within 72 hours by sending us an email at cs@karmahairbeauty.com

In order to receive your items before Christmas, you will need to place the order by Dec. 17th at the latest.(U.S. Resident’s Only)

We apologize for the mishap. If you are missing an item from your order, please email us at cs@karmahairbeauty.com as soon as possible and a Customer Care Specialist will help resolve this issue.

Yes. International customers have to pay custom fees unless included in the cost at the time of purchase. Fees may vary depending on location.

Once you have completed your order, it will lead you to an Order Confirmation page where all information regarding your order is explained. A copy of your order will also be sent via email.

Please email our Customer Care Specialist at cs@karmahairbeauty.com soon as possible to help resolve this issue.

Your order confirmation will be sent directly to the email address on file.

For online orders, customers can pay with a debit/credit card or through a PayPal account.

We accept Visa, MasterCard, American Express, Discover and PayPal.

RETURNS / EXCHANGES

Yes. Orders placed directly from us (via Karma Beauty’s Website), will be eligible for a full refund within 30 days of purchase or exchange. Shipping cost will be the customer’s responsibility. 

SHIPPING

Orders received before 3pm EST will ship out the same business day. Order received after 3pm EST will ship out the following business day.

We do not ship on the weekends, or any special holidays.

We send our packages with the following carriers: FedEx & USPS Customers who live in apartments/suites, we suggest sending packages with signature confirmation. Additional fees may apply.

Yes. Depending on where exactly you would like for us to ship internationally, you are responsible to pay for any extra taxes, duties and any other international fees associated to ship your desired package.

We do not ship on the weekends, or any special holidays.

P.O. Box & U.S. Territories,  Yes, but with USPS.
APO/FPO, No

Yes. Packages that have not been signed for & are now unclaimed, can be sent back to you. There will be a shipping fee to have that package resent that will need to be paid before the package can be resent.

P.O. Box & U.S. Territories,  Yes, but with USPS.
APO/FPO, No

Yes. All orders can be tracked. Once an order has been processed and has shipped, there will be an email confirmation sent with your tracking number to stay up to date with your package.

WARRANTY

Hair tools purchased through Karma Beauty & its authorized independent retailers are eligible for a lifetime warranty once your product has been registered.

You have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.

HOW DO I REGISTER MY PRODUCT FOR A WARRANTY?

On the website click on the Lifetime Warranty link to register your product. Fill out the form completely and select the “Submit” button to complete your request. You will receive a confirmation. Please remember you have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.

We are sorry you are experiencing difficulties with one of our products. Our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form and submit payment to cover the shipping and handling* fee for the exchange. Be sure to ship your item as soon as you pay the return shipping & handling fee.

Once we have received your return, it will be inspected by our Customer Service Department**. If we determine that your warranty claim^ is the result of a manufacturer’s defect caused by normal use, we will replace your tool and ship a new one back to you.

Upon submitting this form, you will receive an email confirmation along with return instructions, including the address to return your item to. Please note that your warranty claim will not be processed until the defective item has been received by our Customer Service Team.

If you have any other questions, feel free to email us at: cs@karmahairbeauty.com

*Karma Beauty is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.

** If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use within the first 30days, you will be responsible for paying to have your device shipped back to you.

^ If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.