ORDERING
CAN I CANCEL/CHANGE MY ORDER AFTER I PLACE IT?
Yes. You can cancel or change your order within 72 hours by sending us an email at cs@karmahairbeauty.com
WHEN DO I NEED TO ORDER BY FOR DELIVERY BEFORE CHRISTMAS?
In order to receive your items before Christmas, you will need to place the order by Dec. 17th at the latest.(U.S. Resident’s Only)
I'M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?
We apologize for the mishap. If you are missing an item from your order, please email us at cs@karmahairbeauty.com as soon as possible and a Customer Care Specialist will help resolve this issue.
WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?
Yes. International customers have to pay custom fees unless included in the cost at the time of purchase. Fees may vary depending on location.
HOW DO I KNOW IF MY ORDER IS COMPLETE?
Once you have completed your order, it will lead you to an Order Confirmation page where all information regarding your order is explained. A copy of your order will also be sent via email.
WHAT IF I WANT TO RETURN OR CANCEL MY ORDER THAT WAS LOST OR DIDN'T ARRIVE ON TIME?
Please email our Customer Care Specialist at cs@karmahairbeauty.com soon as possible to help resolve this issue.
WHERE IS MY ORDER CONFIRMATION?
Your order confirmation will be sent directly to the email address on file.
HOW CAN I PAY FOR MY ORDER?
For online orders, customers can pay with a debit/credit card or through a PayPal account.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover and PayPal.
RETURNS / EXCHANGES
CAN I RETURN AN ITEM? IS THERE A RESTOCKING FEE FOR RETURNS OR EXCHANGES?
Yes. Orders placed directly from us (via Karma Beauty’s website), will be eligible for a full refund within 30 days of purchase or exchange. Shipping cost will be the customer’s responsibility. A 10% restocking fee will be applied to items that are unused and unopened. There is a 30% restocking fee that will be applied to used or opened items.
SHIPPING
WHEN WILL MY ORDER SHIP?
Orders received before 3pm EST will ship out the same business day. Order received after 3pm EST will ship out the following business day.
WHAT DAYS / HOLIDAYS DO YOU NOT SHIP?
We do not ship on the weekends, or any special holidays.
HOW DO YOU SEND YOUR PACKAGES?
We send our packages with the following carriers: FedEx & USPS Customers who live in apartments/suites, we suggest sending packages with signature confirmation. Additional fees may apply.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
Yes. Depending on where exactly you would like for us to ship internationally, you are responsible to pay for any extra taxes, duties and any other international fees associated to ship your desired package.
WHAT DAYS / HOLIDAYS DO YOU NOT SHIP?
We do not ship on the weekends, or any special holidays.
DO YOU SHIP TO P.O. BOXES, APO/FPO OR U.S. TERRITORIES
P.O. Box & U.S. Territories, Yes, but with USPS.
APO/FPO, No
I WASN'T HOME TO SIGN FOR MY PACKAGE & NOW IT IS UNCLAIMED & BEING SENT BACK. CAN I GET MY PACKAGE RESENT?
Yes. Packages that have not been signed for & are now unclaimed, can be sent back to you. There will be a shipping fee to have that package resent that will need to be paid before the package can be resent.
DO YOU SHIP TO P.O. BOXES, APO/FPO OR U.S. TERRITORIES
P.O. Box & U.S. Territories, Yes, but with USPS.
APO/FPO, No
CAN I TRACK THE DELIVER OF MY ORDER?
Yes. All orders can be tracked. Once an order has been processed and has shipped, there will be an email confirmation sent with your tracking number to stay up to date with your package.
WARRANTY
DOES MY PRODUCT HAVE A WARRANTY?
Hair tools purchased through Karma Beauty & its authorized independent retailers are eligible for a lifetime warranty once your product has been registered.
HOW LONG DO I HAVE TO REGISTER FOR A WARRANTY AFTER I PURCHASE A PRODUCT?
You have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.
HOW DO I REGISTER MY PRODUCT FOR A WARRANTY?
On the website click on the Lifetime Warranty link to register your product. Fill out the form completely and select the “Submit” button to complete your request. You will receive a confirmation. Please remember you have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.
HOW DO I EXCHANGE MY PRODUCT UNDER WARRANTY?
You must upload a picture of your receipt and of the tool with the cable cut, along with your payment for the shipping and handling charges (if applicable) before your claim will be processed.
If the issue arises after the first 30 days of purchase then exchanges are subject to a minor shipping & handling fee. Please fill out the warranty exchange form and submit your pictures and payment to cover shipping and handling* for the exchange. Please note – these costs are for US customers only. If you live in Hawaii, Canada, Puerto Rico or Alaska there is an additional handling fee of $19.99. For customers in Mexico, there is an additional handling fee of $29.99. If you are an international customer from any other country, please DO NOT pay using the warranty claim form and contact customer service BEFORE filing your claim.
Once we have received your claim form, shipping & handling fee if applicable and pictures, the claim will be processed by our Customer Service Department. A new tool will be sent out to you within a week with the color or pattern that is available in stock.
Exchanges after 30 days of purchase:
Exchanges after 30 days of purchase are subject to a minor shipping & handling fee. Shipping and handling fees are based on the model you are returning; the price list can be found on the Warranty Exchange page. Payment can be made online (preferred) when you complete the warranty exchange form. You can also send a money order made out to Karma Beauty, LLC. Please note that your claim will not be processed until the shipping and handling fee has been received.
Exchanges within the 30 days of purchase**:
Once we receive your pictures, they will be reviewed by our Customer Service Department. We will replace your tool and you ship a new one within a week***.
International shipping rates may vary. Please contact our customer service by email: cs@karmahairbeauty.com BEFORE filing your claim.
***If your device qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored