Please email customer service at cs@karmahairbeauty.com as soon as possible to resolve this issue.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, AfterPay, ZipPay and Shop Pay.

We apologize for the mishap. If you are missing an item from your order please email us at cs@karmahairbeauty.com as soon as possible and a Customer Service Specialist will assist you in resolving this issue.

 Discount codes must be applied at checkout and can’t be added retroactively. Only one discount code can be used per order — choose the one with the best savings!

Yes! We offer AfterPay, ZipPay and Shop Pay Installments so you can split your purchase into interest-free payments at checkout (eligibility depends on your order total and location).

Currently, our system accepts one payment method per transaction. You can use a gift card and a credit card together, but not multiple cards.

We do not ship on the weekends or any national holidays.

Yes, we ship to P.O. Boxes and U.S. Territories via USPS. However, we do not ship to APO/FPO

Yes. Packages that have not been signed for & are now unclaimed, can be sent back to you. There will be a shipping fee to have the package resent that will need to be paid before the package can be shipped back out.

You’ll get a tracking link via email once your order ships. You can also log in to your account to view tracking details.

We don’t offer same-day delivery or express shipping just yet, but we’re working on it.

Yes, we ship internationally! Duties and taxes vary by country and are typically the customer’s responsibility. These may be calculated at checkout or due upon delivery.

Start your return or exchange email cs@karmahairbeauty.com. You will hear back within 24-hours with next steps.

We’re so sorry! Email cs@karmahairbeauty.com with your order number and a photo of the issue — we’ll make it right.

Yes — returns must include all original packaging and accessories. This helps us process your return quickly and maintain hygiene standards.

Email cs@karmahairbeauty.com with your order number, a description of the issue, and a photo or video if possible. Our team will guide you through the next steps.

If your tool is covered under our warranty, we’ll replace it! Just reach out with proof of purchase and details. Reach out to cs@karmahairbeauty.com.

Shipping costs for warranty replacements may apply depending on the issue and location.

Our lifetime warranty covers manufacturer defects and functional issues under normal use. Damage from misuse, accidents, or unauthorized repairs isn’t covered.

Absolutely. Our formulas and tools are extension-safe — just follow heat guidelines and use a protectant when styling.

Yes! Karma products are designed to perform across all hair types, from straight to coily. We test with real users on real hair.

For frizz + humidity: the Replenishing Truffle Leave-In Conditioner + Cosmic Wave Blowout Brush. For growth: the PeptiBoost MultiPeptide Serum. For breakage: the IQ Digital Blow Dryer + the Replenishing Truffle Leave-In Conditioner. (Pro tip: Consistency is key — think of your hair care like skincare.)

 Yes! The Replenishing Truffle Leave-In or Peptiboost Mutli-Peptide Serum are lightweight and buildable, perfect for daily use or as needed.

Yes — all Karma formulas are sulfate-free and paraben-free. Most are also silicone-free; check the product page for full ingredient info.

Yes, always. We never test on animals, and all of our products are 100% vegan.

• Fine or damaged: 250–300°F
  
  
• Normal/medium: 300–375°F
  
  

Thick or coarse: 375–450°F Start low and increase if needed — and always use a heat protectant!

Yes — most Karma tools are dual voltage (100–240V), so you can use them internationally with a plug adapter. Check your tool’s label to confirm.

Use a heat protectant every time you style, don’t exceed recommended temps for your hair type, and avoid going over the same section multiple times.